Frequently asked questions
Is Vibing the Tribe an Australian Company?
Yes, VTT is an Australian owned company based in Newcastle, NSW Australia.
Are your designs exclusive?
Yes! All our designs are created in-house and exclusive to Vibing the Tribe. You won't find them anywhere else.
Do you offer gift cards?
Yes! Gift cards are the perfect way to let someone choose their own vibe. Check out our Gift Cards.
Where do you ship to?
We ship worldwide.
How long does delivery take?
- Please allow 7-10 days for delivery from the dispatch date for standard shipping.
- Please allow 1-4 days for delivery from the dispatch date for express shipping.
- Please allow 14-21 days for delivery from the dispatch date for international shipping.
*Please note that orders will be dispatched within 3-7 days from ordering.
How much is shipping?
- Standard Shipping is $10 AUD flat rate for Australian orders
- Free shipping on orders over $100*
Please see our Shipping Policy for more information on Express and International Orders.
*(when no other discounts are applied)
Can I track my order?
Absolutely! Once your order ships, you'll receive a tracking number via email so you can follow your order's journey to you.
I didn't receive an order confirmation - what should I do?
Check your spam/junk folder first. If you still can't find it, contact us, and we'll resend your confirmation.
Can I modify or cancel my order?
We process orders quickly! Contact us immediately if you need to make changes. Once an order has shipped, we can't modify it, but you can return it once it arrives.
Can I return my item and get a refund?
We want you to love your tee! If you're not completely satisfied, you can return unworn, unwashed items within 30 days of delivery for a refund or exchange. Please see our full Return Policy for details.
How do I start a return or exchange?
Contact us at our contact page with your order number, and we'll guide you through the process.
How do I know what size to order?
Please see the sizing charts on the product pages for the best size for you. We have sizes from XS up to 5XL. Our classic tees have a relaxed, comfortable fit. Crop tees are designed to sit above the waist. For an oversized fit, please size up.
How are my shirts printed?
Our designs are printed using high-quality DTG (Direct to Garment) printing for vibrant, long-lasting graphics. Following our care instructions will keep your tee looking fresh wear after wear. We do not use plastic transfers.
Do your tees shrink?
Our tees are pre-shrunk, but we recommend washing in cold water and air drying to maintain the best fit and preserve the print quality.
How do I care for my tee?
For best results:
• Wash inside out in cold water
• Use mild detergent
• Air dry or tumble dry on low
• Avoid ironing directly on the design
Where does my order ship from?
An Australian-owned professional printing company dispatches Australian orders. Our orders are shipped directly from our print partners.
International orders are dispatched from our print partners worldwide, located near you.
How is my order packaged?
Wherever possible, your order will be packaged in a recyclable post bag.
What payment options are available?
We accept Visa, Mastercard, Union Pay, American Express, Apple Pay, Google Pay, Paypal, SHOP and Afterpay.
Is my payment information secure?
Absolutely! We use Shopify's secure payment processing, which is PCI compliant and encrypts all payment information.
Is Afterpay available?
Yes, we accept Afterpay. This payment option can be selected at checkout.
I still have questions.
We're here to help! Reach out to us through our Contact page and we'll get back to you as soon as possible.
We vibe the tribe around us - and that includes amazing customer service! 💛